Network Support
Computer network support is the concept of maintenance, care and fixing of network faults in software and hardware parts. Having a network support team is absolutely necessary in today’s world because it deals with the security of information in computer networks and if it is not provided correctly and in a short period of time, it will cause irreparable damage to the organization.
WikiLux network department, the provider of network support services in Oman, is aware of the importance of this issue and is constantly improving the knowledge of its engineering team in accordance with modern science so that it can solve computer problems and Prevent the network and fix it as soon as possible if a problem occurs.
When will you need network support ?
- If you are not satisfied with the current contractor?
- Is the network speed low or does it always disconnect and connect?
- Do you have internet problems and the internet company is not responsive?
- Network information is not consistent and scattered on systems?
- Are you not sure about information security and are you worried about the security of company data?
- Some of the company’s software or hardware have problems and the work is delayed?
- Is your printer, scanner and fax broken and having problems?
- Do you have serious problems in sending and receiving emails?
- Don’t have a clear vision of the organization’s IT department?
- Software companies do not give a suitable answer to solve the problem and see the problem elsewhere?
Unlimited live support
If the insurmountable problems cannot be solved by remote control, the nearest network support expert will be sent to the employer’s place to solve the problem and they will start the process of following up the problem immediately.
Unlimited phone support
In some cases, when the problems arise for superficial users, WikiLux experts can guide the intended user over the phone so that the small problem can be solved in the shortest possible time.
Unlimited remote support
By modifying the computer network structure of the groups requesting network support service, WikiLux prevents many unfortunate events from happening, and in case of unforeseen problems, they can be resolved through remote access through the Internet platform. fixes
?Why choose Wikilux Network Service
With a long history in this field, WikiLux network department pledges to always implement the most appropriate and cost-effective strategies to prevent network failure and create security for your organization. The engineering team and experts of WikiLux are among the best engineers and all of them have academic education and network certificates.
WikiLux provides high-quality services based on many years of experience and ultimately provides complete peace of mind for each person in your company so that you can safely focus on your business.
- ۱۲ years of work experience
- Diversity of customers of the contracting party
- Work commitment to the employer and responsibility
- Documentation of information required by the employer
- Periodic visit and timely network support
- Adjust the contract according to the customer’s needs
- Providing advice on system optimization
- Efforts to obtain customer satisfaction
Procedures for receiving network services in Wikilux
۴- Signing a support contract
۳- Providing the price according to the received information
۲- Announcing the number of hardware and software equipment
۱- Calling and announcing network needs and problems
Frequently Asked Questions
?What kind of network and computer services do you offer
The services of setting up and supporting computer networks are very diverse and according to the conditions and needs of a complex, different services are installed and set up, the most common of which are setting up and modifying passive networks, setting up and Support of virtual servers, sharing of hardware and software resources such as files, folders and printers, control of users’ access to various hardware and software resources, including the amount of Internet consumption.
?How can we ensure the confidentiality of your information
WikiLux network support contract clearly talks about non-disclosure of information (NDA), which can solve your concern in this regard. Also, many organizations include a non-disclosure clause (NDA) in their employment contracts.
?What should we do if we encounter a problem with the computer network outside of office hours
This issue depends on the type of your network support contract, if your collection’s network support contract is 12 hours or 24 hours, the night shift experts will answer you even during non-office hours. It should be noted that the amount of the network support contract in 12 and 24 hours is higher than the amount of the network support contract during normal working hours.
?How available is the network support expert
Always! The biggest problem of companies for network support is hard access to network support expert. This topic does not exist at all in Wikilux services.
?What does network support include
Support for all network equipment such as physical and virtual servers, computers, routers, switches, access points, network and analog cameras, NAS storage devices. Also, Active Directory (DC) services, shared folders and printers, providing backups, fixing computer problems, and managing antiviruses are part of network support.